Shipping & Delivery

Shipping and Delivery

We do our best to process and ship your order as quickly as possible. Below you will find everything about our processing times, shipping costs, delivery times, and tracking your order.

Order Processing

Orders are typically processed within 1 to 3 business days after payment is received. Orders placed during the weekend or on a public holiday will be processed on the next business day.

During promotions, product launches, or busy periods, processing may take slightly longer.

Shipping Costs

Shipping costs are calculated during checkout based on the delivery address, the chosen shipping method, and the size or weight of the order.

Estimated Delivery Times

The estimated delivery time starts as soon as your order has been shipped.

  • The Netherlands: approximately 1 to 3 business days
  • European Union: approximately 3 to 7 business days
  • Outside Europe: approximately 7 to 15 business days

These delivery times are indicative. Customs checks, public holidays, carrier delays, and other circumstances beyond our control may delay delivery.

Customs Duties and Import Taxes

Orders shipped outside the European Union may be subject to import duties, taxes, or administrative fees from the destination country.

These potential additional costs are not included in the product price or shipping costs and are the responsibility of the customer. We advise checking the import regulations of your own country before ordering.

Incorrect or Incomplete Address

Please check your delivery details carefully before completing your order.

We are not responsible for delivery problems arising from an incorrect or incomplete address entered during checkout. Please contact us as soon as possible if you discover an error. We will try to adjust the address, but this may not always be possible if the order has already been processed or shipped.

Lost or Damaged Order

Please contact us as soon as possible if your order arrives damaged or appears to be lost during transit.

If a delivery is damaged, please include the following:

  • your order number;
  • a brief description of the problem;
  • clear photos of the product and packaging.

Please keep the original packaging until we have reviewed your report.

If an order is returned to us due to an incorrect address, a failed delivery attempt, or the package not being collected in time, additional shipping costs may apply for a new shipment.